1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and address.
Booking Details: Rental dates, tour selections, group size, and payment confirmation (but not credit card numbers – see below).
Payment Information: We use secure third-party services for payment processing and do not store your credit card information.
Device & Usage Data: IP address, browser type, operating system, pages viewed, and how you interact with our website.
Social Media Interaction: Publicly shared content or comments on our Facebook or other social media pages.
2. How We Use Your Information
We use your information to:
Confirm bookings and deliver services (e.g. rentals, tours, lessons).
Contact you with important updates or changes to your reservation.
Respond to inquiries and customer support requests.
Improve our services, website experience, and customer satisfaction.
Send occasional promotions or updates (you may opt out anytime).
Ensure compliance with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
Service Providers who support our business (e.g. booking platforms, email providers) under strict confidentiality agreements.
Authorities if required by law or for safety reasons.
Social Media Platforms (e.g. Facebook) only when you engage directly through those channels.
4. Data Retention
We retain your personal information only for as long as necessary to provide services and fulfil legal obligations. You may request deletion of your data at any time, subject to legal and operational limitations.
5. Your Rights and Choices
You have the right to:
Access and review your personal information.
Request corrections or deletion.
Opt out of promotional emails by clicking "unsubscribe" in the footer or contacting us directly.
6. Security Measures
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
7. Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics or Facebook Pixel) to track user behaviour, improve services, and tailor marketing. You can disable cookies through your browser settings.
8. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 16 without parental consent.
10. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
11. Contact Us